Some items are not eligible for Free Shipping promotion, please check the product details page or order page for details.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

If you found that:

1) your package has not been delivered within the specified time;

2) the tracking information shows that the package has been delivered but you have not received it;

or 3) your package includes missing/incorrect items or other logistics issues, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed.

If you receive the goods and are satisfied, please click “confirm delivery” button, the payment as soon as possible. Our payment will be confirmed and kept by a third-party platform PayPal to ensure the safety of your payment.